Restaurants & Cafés
Generate payslips for kitchen staff, waitstaff, and baristas covering weekday, weekend, and public holiday penalty rates under the Hospitality Industry (General) Award 2020.
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STEP-BY-STEP GUIDE
Follow these five steps to generate a Fair Work–compliant payslip for any Gold Coast employee — from a restaurant casual to a full-time hotel receptionist. Each field maps to the mandatory requirements in Fair Work Regulations 2009, Reg 3.46.
Add your Gold Coast business name and ABN. Both are mandatory on every payslip under Fair Work Regulations 2009, Reg 3.46. Tourism operators and hospitality businesses should use the ABN registered against the operating entity — not a holding company ABN.
Select casual, part-time, full-time, or contractor. For most Gold Coast hospitality staff, the applicable Award is the Hospitality Industry (General) Award 2020. Tourism guides and operators may fall under the Tourism Award instead.
Enter ordinary hours, then add Saturday, Sunday, public holiday, and late-night hours as separate line items at their respective penalty rates. Never aggregate these into a single "hours worked" total — each rate must appear on the payslip.
Enter PAYG tax withheld (or WHM 15% flat rate for working holiday visa holders). Add superannuation at 12% from 1 July 2025 — include the dollar amount and the fund name. Both are mandatory payslip fields.
Review the live payslip preview for accuracy — particularly penalty rate line items and casual loading. Download a print-ready, Fair Work–compliant PDF from $4.99 — no account or subscription required.
GOLD COAST PAYSLIP REQUIREMENTS
Gold Coast employers operate under the Fair Work Act 2009 (s536) and Fair Work Regulations 2009 (Reg 3.46). Every employee — full-time, part-time, casual, seasonal, or on a working holiday visa — must receive a payslip within one working day of each pay day. That obligation does not pause during Christmas trade, Schoolies week, or any other peak season.
The Gold Coast is one of the highest-risk regions in Australia for payroll non-compliance. The Fair Work Ombudsman has consistently identified the Gold Coast hospitality and tourism sector as a priority enforcement area, with underpayment, incorrect penalty rates, and missing payslip information among the most common violations. Penalties reach $16,500 per contravention for individuals and $82,500 for a body corporate.
Gold Coast-specific payroll complexity comes from the concentration of casual workers, rotating shifts, weekend and public holiday trading, and the large number of working-holiday visa holders. Every rate component — casual loading, Saturday rate, Sunday rate, public holiday rate, and split-shift allowance — must appear as a distinct line item on every payslip. Aggregating them into a gross total does not satisfy the legal disclosure requirement.
View official Fair Work payslip guidance ↗Every payslip issued on the Gold Coast must include:
HOSPITALITY INDUSTRY (GENERAL) AWARD 2020
The Gold Coast's hospitality sector operates under the Hospitality Industry (General) Award 2020. Every payslip for a hotel, restaurant, café, bar, or resort must correctly calculate and separately itemise penalty rates for each shift type. The table below shows the applicable rates for the most common employment classifications. These rates are on top of the base hourly rate — for casuals, the 25% loading is applied first.
| Shift Type | Casual (incl. 25% loading) | Part-Time | Full-Time |
|---|---|---|---|
| Monday – Friday (ordinary hours) | 125% (base + 25% loading) | 100% | 100% |
| Saturday | 156.25% (Sat rate + casual loading) | 125% | 125% |
| Sunday | 218.75% (Sun rate + casual loading) | 175% | 175% |
| Public Holiday | 312.5% (PH rate + casual loading) | 250% | 250% |
| Overtime (first 2 hrs) | N/A (casual rates apply) | 150% | 150% |
| Overtime (thereafter) | N/A (casual rates apply) | 200% | 200% |
⚠️ Rates above are indicative for the Hospitality Industry (General) Award 2020 at base classification. Some Gold Coast businesses may be covered by Enterprise Agreements with different rates. Always verify at fairwork.gov.au.
CASUAL & SEASONAL PAYROLL
The Gold Coast workforce is structurally different from most Australian cities. At any given time, a significant proportion of hospitality and tourism workers are casuals — engaged on a shift-by-shift basis with no guaranteed hours. These workers are entitled to exactly the same payslip obligations as permanent staff.
For casual employees, every payslip must include the 25% casual loading as its own line item. This loading exists because casuals have no entitlement to paid annual leave, personal leave, or notice of termination. It compensates them for those missing entitlements. The Fair Work Regulations 2009 require it to be itemised separately — not absorbed into a rounded hourly rate.
Seasonal workers — including those engaged only during summer, Schoolies week, Christmas trade, or the Commonwealth Games legacy tourism surge — must receive payslips for every pay period, regardless of contract length. Working Holiday Maker visa holders (417 and 462) common in Gold Coast hospitality are taxed at a flat 15% on earnings up to $45,000. That rate must appear as the PAYG withheld figure, not the standard resident tax withholding amount.
[INTERNAL LINK: /au/casual-employee-payslip-generator] Casual employee payslip generator →Each payslip for a Gold Coast casual must show:
QUEENSLAND-SPECIFIC RULES
MODERN AWARD REFERENCE
The rates below are base weekday ordinary-time rates for the lowest classification level in each Award. Weekend penalty rates, public holiday rates, and shift allowances apply on top. Verify the exact rate for your Award and classification at fairwork.gov.au.
| Modern Award | Classification | Min. Rate (FY2025–26) |
|---|---|---|
| Hospitality Industry (General) Award | Level 1 – Food & Beverage Attendant | $24.68/hr |
| Hospitality Industry (General) Award | Level 2 – Cook Grade 1 | $25.85/hr |
| Hospitality Industry (General) Award | Level 3 – Cook Grade 2 | $27.09/hr |
| General Retail Industry Award | Level 1 – Retail Employee | $25.41/hr |
| Tourism Award | Grade 1 – Tourism Employee | $24.68/hr |
| Registered & Licensed Clubs Award | Level 1 – Club Employee | $24.61/hr |
⚠️ Rates shown are base weekday ordinary-time for the lowest classification. Penalty rates, casual loading, and allowances apply on top. Always verify at fairwork.gov.au.
PAYSLIP CREATION
Gold Coast hospitality businesses issue payslips weekly, fortnightly, or at the end of each shift for casual workers. OfficeDraft generates a Fair Work–compliant payslip in under two minutes — no payroll software subscription required. The online payslip generator is suited to any employer with fewer than 20 staff who needs payslips fast without the overhead of a full payroll system.
Runs entirely in your browser. No downloads, no account, no setup. Open the tool and start generating payslips immediately.
Issue payslips from the floor of your restaurant or from the hotel concierge desk. The tool is fully responsive.
Download a professionally formatted, Fair Work–compliant PDF payslip for $4.99. Email it to the employee or print on-site.
All payslip information is processed in your browser session. Nothing is stored or transmitted to OfficeDraft servers.
PAYROLL PLANNING
Queensland's public holiday schedule differs from other states in two key ways. Labour Day falls in May (not March or October), and the Royal Queensland Show (Ekka) is observed as a public holiday in south-east Queensland including the Gold Coast, typically in August. Any Gold Coast employee who works on a QLD public holiday is entitled to penalty rates — typically 250% for permanent staff and 312.5% for casuals — itemised separately on the payslip.
⚠️ Always verify at qld.gov.au/recreation/travel/holidays ↗
COMPLIANCE RISK
The Fair Work Ombudsman's hospitality sector audits consistently identify the same payroll errors across Gold Coast businesses. These are not marginal edge cases — they are structural mistakes that create immediate civil penalty exposure and back-pay liability.
Fix: The 25% casual loading must appear as its own line item on every payslip — it cannot be bundled into the gross pay figure. This is one of the most common Fair Work violations in QLD hospitality.
Fix: A Level 1 Food and Beverage Attendant and a Level 3 Cook have different minimum rates under the Hospitality Industry (General) Award. Using the wrong classification underpays the employee and exposes the business to back-pay liability.
Fix: Saturday, Sunday, and public holiday hours must each appear as separate line items at their respective penalty rates — not rolled into a single "hours worked" total. The Fair Work Ombudsman has prosecuted Gold Coast venues specifically for this.
Fix: The super guarantee increased to 12% from 1 July 2025. Many Gold Coast businesses are still running 11.5%. This creates both a payslip disclosure breach and an ATO super shortfall liability.
Fix: Working Holiday Makers (417 and 462 visas) are common in Gold Coast hospitality and are entitled to Fair Work payslips like any other employee. The 15% WHM tax rate must be disclosed on the payslip.
Fix: Cash wages do not exempt an employer from payslip obligations. Every Gold Coast employer must issue a payslip regardless of payment method — failure is a civil penalty offence.
USE CASES
Generate payslips for kitchen staff, waitstaff, and baristas covering weekday, weekend, and public holiday penalty rates under the Hospitality Industry (General) Award 2020.
Handle complex Gold Coast hotel payroll: housekeeping, front desk, and F&B staff across multiple employment types with varying shift allowances and penalty rate schedules.
Issue compliant payslips to seasonal guides, tour operators, and activity staff — including those paid per-excursion or on irregular shift patterns common in Gold Coast tourism.
Bar, nightclub, and entertainment venue payroll on the Gold Coast involves heavy weekend and late-night penalty rates. Each rate must appear as a separate line item on every payslip.
Gold Coast retail businesses with casual and part-time staff can generate compliant payslips under the General Retail Industry Award, including Saturday and Sunday penalty rates.
Manage high-turnover seasonal payroll during Gold Coast peak season without payroll software. Issue compliant payslips to short-term and working-holiday visa staff.
LEGAL CONTEXT
Gold Coast employers are subject to the Fair Work Act 2009 (s536) and Fair Work Regulations 2009 (Reg 3.46). Non-compliance exposes businesses to civil penalties of up to $16,500 per contravention for individuals and $82,500 for a body corporate. The Fair Work Ombudsman targets the hospitality and tourism sectors specifically in south-east Queensland.
Gold Coast employers must issue payslips within one working day of each pay day under Fair Work Act 2009 (s536) — including for casual and seasonal workers during peak season. No exceptions for public holidays or busy periods.
Queensland observes different public holidays from other states. Labour Day falls in May (not March as in VIC/NSW). The Royal Queensland Show is a regional public holiday for south-east QLD including the Gold Coast. Payslips must reflect QLD dates — not the national calendar.
Working Holiday Maker (visa 417/462) employees common in Gold Coast hospitality are taxed at a flat 15% on earnings up to $45,000. This rate must be disclosed on each payslip as PAYG withheld — not at the standard resident tax rates.
The superannuation guarantee rate is 12% from 1 July 2025. The dollar amount and fund name are mandatory payslip disclosures. Underpayment of super is enforced by the ATO separately from Fair Work; both can issue penalties simultaneously for the same payroll failure.
⚠️ This information is for general guidance only and does not constitute legal, tax, or payroll advice. Always verify current rates and obligations at fairwork.gov.au and ato.gov.au.
FREQUENTLY ASKED QUESTIONS
Yes. All Gold Coast employers covered under the national workplace relations system must issue a payslip within one working day of each pay day under the Fair Work Act 2009 (s536). This applies to every employee — full-time, part-time, casual, and seasonal — regardless of whether they work at a hotel, restaurant, café, bar, or tourism operator. The Gold Coast hospitality sector is one of the Fair Work Ombudsman's priority audit targets given its high proportion of casual and overseas workers.
Under the Hospitality Industry (General) Award 2020, casual Food and Beverage Attendants employed on the Gold Coast earn Saturday rates of 125% of their ordinary rate, Sunday rates of 175%, and public holiday rates of 250% (double time and a half). These penalty rates apply on top of the 25% casual loading, making the effective public holiday rate for a casual worker 312.5% of the base rate. Each loading must appear as a separate line item on the payslip.
A compliant Gold Coast payslip must show: employer name and ABN, employee full name, date of payment, pay period start and end dates, gross pay, net pay, PAYG tax withheld, superannuation contributions including the fund name, hourly rate (for hourly employees), applicable Modern Award and classification level, and any loadings or penalty rates — including casual loading (25%), weekend penalty rates, public holiday rates, and split-shift allowances — each as a separate line item.
Queensland does not set its own minimum wage — the national minimum wage of $24.10 per hour (from 1 July 2025) applies. However, most Gold Coast hospitality workers are covered by the Hospitality Industry (General) Award 2020, which sets a minimum of $24.68 per hour for a Level 1 Food and Beverage Attendant — above the national floor. Tourism operators, hotels, and resorts may also have employees covered by the Tourism Award, Registered and Licensed Clubs Award, or an Enterprise Agreement.
Seasonal and casual workers on the Gold Coast must receive payslips exactly like permanent staff — within one working day of each pay day. Each payslip must separately itemise the 25% casual loading, any applicable penalty rates for evenings, weekends, and public holidays, and the superannuation contribution. Casual employees in Queensland have no guaranteed minimum hours, but the casual loading compensates for this. The Fair Work Ombudsman has published specific guidance for the hospitality and tourism sectors on casual payslip obligations.
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